Terms and conditions

What are Fokus Optiks legal terms of purchase?

The delivery time may vary depending on whether we have your particular lenses in stock or if they need to be ordered in. It is always possible to check the estimated delivery time before placing the order, by simply clicking on the delivery time button on the order page. 
In case you wish to return your purchase, this is fully possible within 14 days from receiving your order, provided that the boxes are unopened and unharmed and in their original boxes NOT RX LENSES AND Color lenses biomedics evolution. Please contact Fokus Optik Customer Support email us at info@fokusoptik.com for further instructions on how to return your purchased products.

How do I pay?

We offer secure payment with Mastercard and Visa.

Are delivery charges and VAT included in the total price?

Yes. No other costs will be added to the total price.

One of my lenses received is defective. What should I do?

To make a complaint about a defective lens, contact Customer Support, email us at info@fokusoptik.com. Bear in mind that you need to keep the defective lens as well as the blister package belonging to the lens as this contains an important manufacturers code which is needed as a reference when ordering replacement lenses from the manufacturer. We are only able to replace lenses which are defective from the manufacturing process. We cannot replace lost or self-affectedly damaged lenses, i.e. defects caused by incorrect handling methods.